Service Excellence Program (SEP) Representative

Chicago Cubs

Full Time
Chicago Cubs
Chicago, IL

Job Details


The Chicago Cubs Service Excellence Program has been created to accelerate the development of emerging sports service talent. This 24-month rotational program is comprised of developmental roles that engage participants in programming designed to build the critical service leadership skills that are required to succeed in delivering best-in-class experiences to fans, key clients, and important stakeholders across the Cubs portfolio. The rotational development program is designed to not only build future service leaders in the sports industry, but also provide a unique and rewarding developmental experience for program members. SEP Representatives will gain hands-on, service experience in multiple departments while participating in centralized, custom service leadership training and development.


·         Participate and engage in customized sports service training and development opportunities

·         Complete developmental service rotations in multiple departments, to include: Fan Service Center, Season Ticket Holder Waiting List, Premier Service, Corporate Partnership, Ballpark Operations, Spring Training, Community Affairs, Hospitality & Retail Service, and Non-Game Special Event Service

·         Create unique and personal stakeholder experiences that uphold and advance Cubs service delivery philosophy and standards

·         Continuously improve upon Cubs service delivery operations; always looking for a better way to deliver on commitments to fans, clients, and key service stakeholders

·         Partner with all departmental and front line service delivery associates to achieve organizational and departmental goals

·         Identify, communicate, and – where possible – capitalize on additional sales opportunities

·         Advance knowledge and understanding of the key service delivery principles and tenets within the Sports business



·         Bachelor’s degree

·         At least one year sales or service experience (face to face or client based experience) or completion of a college hospitality training program

·         Demonstrated customer service skills

·         Demonstrated ability in the areas of communication, time management and organization

·         Demonstrated ability to work well within a team environment

·         Ability to work non-standard hours including nights, weekends, and holidays

·         Proficiency with Microsoft Office suite



•        Proven ability to multi-task and manage projects on strict deadlines


The Chicago Cubs are an Equal Opportunity Employer

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