Field Technician

Tickets.com

Full Time
Tickets.com
Buffalo, NY

Job Details

Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.

At Tickets.com, we’re a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.

We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia.  We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.

We are searching for a Field Technician who will support several of our clients in the Buffalo, NY area. The Field Technician ensures that all Tickets.com equipment in an assigned geographical area is well-maintained and quickly repaired when it breaks down.  The Field Technician accomplishes this through regular preventive maintenance visits and troubleshooting/repairs by phone or in person.  This position requires that the Technician carry a cell phone at assigned times and respond promptly to any issues. Provide support and training for all outlets.

Essential Job Functions:

  • Repair all Tickets.com system-related peripheral equipment. 

  • Perform preventive maintenance and repair, as needed on all thermal ticket printers, computers, report writers, CRT’s, modems, terminal servers, ISDN and Frame Relay routers, and networking and data communications gear.

  • Troubleshoot repair problems via telephone.  Site visits can be reduced by effectively troubleshooting over the telephone.

  • Make regularly scheduled preventive maintenance visits to all assigned client and ticket center locations.

  • Continually improve understanding of current technical issues, devices and technologies associated with Tickets.com systems.  Ensure an understanding of Tickets.com system wiring, connectivity and methods for utilizing device indicators to assist in troubleshooting.

  • Provide support and training for all outlets.

  • All other duties as assigned.

Position Requirements:

  • Minimum two (2) years Technical experience

  • Technical Degree or equivalent. A+ and Network + preferred.

  • Excellent communication skills, both verbal & written

  • Detail oriented, organized, proven ability to follow up on tasks

  • Self-starter, able to prioritize and work independently

  • Ability to work well with others and provide constructive feedback

  • Strong listening skills

  • Ability to work effectively under pressure

If you think you’re a good fit for the position and the team, we’d love to hear from you!

Tickets.com is an Equal Opportunity Employer

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