IT Support Administrator

Oakland Athletics

Full Time
Oakland Athletics
Oakland, CA

Job Details

IT Support Administrator

Department: IT Department

Reports to: Information Technology Manager     

Job Classification:  Non-exempt

City/State: Oakland, CA       
                    

Description:

The Oakland Athletics are currently seeking a Full-Time customer service oriented IT Support Administrator. This position will report directly to the Information Technology Manager. The IT Support Administrator is responsible for providing technical support to users in an efficient and accurate manner. This position will be considered the Organization’s front line of support and will be tasked with solving basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the Organization. 

Responsibilities:

• Provide front-line helpdesk support to users both locally and remote
• Properly escalate unresolved queries to the next level of support
• Research, evaluate, test and install new devices and applications
• Document IT Department systems and procedures
• Provide end user support thru remote client software, telephone, email and in-person assistance
• Support and configure wireless technologies based on 802.11x signals – stand alone and controller based
• Knowledge of Mac OSX and Microsoft Windows family of client operating systems
• Perform other duties as assigned

Qualifications/Requirements:

• 2-4 years of helpdesk experience in a business environment
• AA in IT or BS in Computer Science desired
• Must have excellent communication skills, both verbal and written
• Must be detail-oriented, organized and able to effectively perform multiple tasks
• Must demonstrate effective problem-solving skills
• Ability to work non-traditional business hours, including nights, weekends and holidays
• Must be available to work all Oakland Athletic home games
• Must be willing to travel
• Ability to lift 50 pounds or more

 

The Oakland A’s are an Equal Opportunity Employer.

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